A Quarterly Look at the World of WABCO
Customer Experience
+ Video Demonstrates ZF CVCS’s Problem Solving Methodology As “Your Partner in Uptime”
Our commitment to maximize vehicle uptime was put to the test when a number of ZF CVCS customers notified the WABCO Customer Care Center of an air dryer performance issue occurring during extraordinarily cold weather conditions. Getting customers back on the road quickly became the top priority, and the issue was addressed in a systemic manner by bringing key ZF CVCS employees together to expedite a customer-focused solution. This included members of several ZF CVCS teams including the Customer Care Center, Field Service, Engineering, Quality and the Claims Investigation Center.
Working in collaboration, the teams reviewed the relevant call center data and investigated one of the failed air dryer devices. In short order, the teams detected that water was getting past a turbo cutoff valve and a freezing issue was occurring. While Engineering performed an in-depth analysis to correct the problem and changed the production process to eliminate issues with future air dryers, they also educated the Customer Care Center on how to appropriately diagnose and address the problem in the meantime–by implementing a “quick fix” to replace the problematic air dryer with a different variant.
This customer success story is a prime example of ZF CVCS’s commitment to quality and serving as their customers’ Partner in Uptime.
+ Take Our Quarterly Distributor Survey—And Help Us Improve Our Customer Experience
How likely is it that you would recommend WABCO? How did your aftermarket business do over the last quarter? These are a couple of questions on the Quarterly Distributor Survey we invite you to take. When you complete the survey, which will take less than a minute, you’ll help us track customer satisfaction, follow market trends and improve the services we provide you.
Look for the “Quarterly Distributor Survey” eBlast—coming soon to your inbox!
We Appreciate Your Interest!
Thanks for checking out the latest issue of the WABCO News Brake.
We hope you enjoyed reading all about the new and exciting things that are happening in the world of WABCO. You can always learn more by visiting us at wabco-na.com. Be sure to look for our next issue in just a few months. Until then, we wish you all the best. Take care and we’ll see you down the road!
