A Quarterly Look at the World of WABCO
Customer Experience
WABCO CUSTOMER CARE CENTER RAISES THE BAR FOR CUSTOMER SUPPORT
Here’s some great news for our valued fleet customers: complete support for the comprehensive portfolio of WABCO products sold in North America is accessible via a single team—the WABCO Customer Care Center (WCCC).
The WCCC features a group of highly knowledgeable, specially trained professionals dedicated to providing accurate and timely assistance. Based primarily at ZF CVCS’s Americas headquarters in Auburn Hills, Michigan, USA, the team provides a wide range of services available in English, Spanish or French. This includes:
- Technical Support – including diagnostic and troubleshooting assistance, repair support and warranty claim filing for both WABCO OE products and WABCO aftermarket service parts.
- Specifications Support – including guidance on WABCO part specifications, custom installations, technical drawings and alternative parts.
- WABCO-Affiliated Product Support – providing seamless access to help for MICO® off-highway products, OptiFlow® aerodynamic solutions and TOOLBOX PLUS™ diagnostic software.
To contact the Customer Care Center, which is open Monday through Friday from 8 A.M. to 8 P.M. EST (excluding holidays), please call 1-855-228-3203 (U.S. and Canada) or 800-953-0248 (Mexico).
We Appreciate Your Interest!
Thanks for checking out the inaugural edition of The WABCO News Brake!We hope you enjoyed reading all about the new and exciting things that are happening in the world of WABCO. You can always learn more by visiting us at wabco-na.com. Be sure to look for our next issue in just a few months. Until then, we wish you all the best! Take care and we’ll see you down the road.
