A Quarterly Look at the World of WABCO
To our valued customers,
It is with great excitement and pride that I welcome you to the inaugural WABCO News Brake!
Distributed quarterly, our aftermarket newsletter will explore industry trends and issues while delivering helpful information specific to WABCO products, distribution, service, business tools, marketing initiatives and more. If it’s happening in the world of WABCO, you’ll read all about it right here.
To get things started, I’d like to mention what I feel is the most significant WABCO aftermarket news in recent years—the newly expanded and enhanced WABCO aftermarket product and service platform, resulting from the termination of an exclusive distribution agreement with Meritor, Inc. As you may have heard, OE service providers and aftermarket parts distributors now have direct access to the complete range of WABCO North American aftermarket products, as well as all related sales, distribution, customer service and technical support functions—with the goal to help North American fleets keep vehicles operating safely and at peak efficiency.
This is great news for our customers, and a prime example of the exciting content our newsletter will feature—in this issue and over the quarters to come.
On behalf of all of us, we’re honored to serve as your go-to source for unbeatable aftermarket products and services. Thanks for making us “Your Partner in Uptime”—and happy reading!
Sincerely,
Abe Aon
Business Leader, Aftersales, Service & Support – North America
ZF Completes WABCO Acquisition
WABCO joins ZF Group as its new Commercial Vehicle Control Systems Division. With complementary and innovative technologies, this powerful combination will form a leading global integrated systems provider for commercial vehicle technology. We will continue Mobilizing Commercial Vehicle Intelligence to create differentiating value for our customers, employees and stakeholders. It’s the perfect match!
PRODUCT NEWS
NEW PRODUCT RELEASE
Addition of “Essential” Series to WABCO Air Dryer Cartridge Portfolio
The WABCO Essential Series Air Dryer Cartridge is the newest addition to our complete line of air dryer cartridge solutions for the entire lifecycle of a commercial vehicle. Designed to replace air dryer cartridges on older vehicles and vehicles with competitor air dryers with spin-on style cartridges, the Essential cartridge joins a portfolio that includes the System Saver® Series—our premium OE replacement cartridge—and our high quality, economically-priced ProVia Series Air Dryer Cartridge. All WABCO cartridges are spin-on style for quick and easy maintenance. For more information on WABCO air dryer cartridge solutions, view our Air Dryer Cartridges Lifecycle Solution flyer.
+ PRODUCT SPOTLIGHT
WABCO Remanufactured Air Compressors
Established in 2010, WABCO Reman Solutions specializes in remanufacturing electronic and mechatronic components as well as traditional mechanical products made by us and other manufacturers. Our ever-expanding portfolio—which includes remanufactured air dryers, hydraulic power brakes (HPB), trailer anti-lock brake systems (ABS) and automated manual transmissions (AMT)—now features highly durable WABCO genuine remanufactured air compressors. Remanufactured in our state-of-the-art, 61,000-square-foot facility in Rochester Hills, Michigan, USA, WABCO remanufactured air compressors meet the same performance standards as a WABCO OE compressor to ensure top performance and reliability in the toughest operating conditions. To learn more about WABCO remanufactured air compressors, please view our System Saver Series Remanufactured Air Compressor Brochure.
Incidentally, on April 9th, we joined with manufacturing companies around the world to recognize Global Remanufacturing Day. Sponsored by the Remanufacturing Industries Council, “Reman Day” was created in 2018 to promote the economic and environmental benefits of remanufacturing. On that day, we also announced that we achieved ISO 45001 Certification at our Rochester Hills, Michigan, USA facility based on an environmental audit conducted in 2019. This certification recognizes consistency throughout the organization and is built around the concept of “best practices for everyone, everywhere,” demonstrating our commitment to remanufacture products in a culture of health, safety and environmental efficiency.
Another cause for celebration was the fact that in 2019 alone, the Rochester Hills, Michigan facility salvaged over 275 tons of steel, aluminum and iron!
MARKETING REPORT
+ Distributors Get Warm Welcome to Expanded WABCO Distribution Network
In April, our distributors were introduced to the dramatically expanded and enhanced WABCO distribution network via a comprehensive Distributor Welcome Pack.
In addition to providing an overview of the WABCO aftermarket offerings available through the new network—including WABCO Original parts, WABCO Reman Solutions and ProVia quality aftermarket parts—the welcome pack details the ever-growing range of distributor business tools and technical support resources designed to maximize uptime and streamline each step in customers’ maintenance and repair processes.
To help customers promote their status as a WABCO product line distributor, the welcome pack also includes an array of attractive branded items such as a mouse pad, lens cleaner, pen, notepad and magnets imprinted with information on our Customer Care Center.
Another highly useful item contained in the Distributor Welcome Pack is the WABCO Commercial Vehicle Aftermarket Service Parts Catalog. This massive, 196-page resource provides detailed product information including part numbers, specifications and cross reference content the expansive portfolio of WABCO aftermarket solutions. To access our online Service Parts Catalog, click here.
CUSTOMER EXPERIENCE
WABCO Customer Care Center Raises the Bar for Customer Support
Here’s some great news for service technicians, dealers, distributors and fleets: complete support for the comprehensive portfolio of WABCO products sold in North America is accessible via a single team—the WABCO Customer Care Center (WCCC). The WCCC features a group of highly knowledgeable, specially trained professionals dedicated to providing accurate and timely assistance. Based primarily in Auburn Hills, Michigan, USA, the team provides a wide range of services available in English, Spanish or French. This includes:
To contact the WABCO Customer Care Center, which is open Monday through Friday from 8 A.M. to 8 P.M. EST, please call 1-855-228-3203 (U.S. and Canada) or 800-953-0248 (Mexico). Learn more about the WABCO Customer Care Center by visiting our website.
TOOLS OF THE TRADE
Upgraded Customer Portal is Easier, Faster with Lots of Features to Love!
Formerly known as “Inform,” the new WABCO Customer Center represents our continuing efforts to simplify the online experience for our customers. With quicker search and faster online ordering capabilities for OE dealers and distributors, our new portal combines all the technical details previously available on the Inform platform (including technical attributes, cross references, drawings and applicable documents) with the convenience of purchasing products from our electronic catalog in just a few simple clicks*. Equally impressive, we’ve also improved online account management, making it easier for customers to track orders, access order histories and organize deliveries to various locations, through a digital address book.
*eCommerce Functionality Coming To North America Later This Year!
DISTRIBUTION THAT DELIVERS
High-Performing Hebron Distribution Facility Gets Bigger & Better
How do you make an already exceptional distribution center even better? You expand and enhance it until it becomes one of the most advanced distribution hubs throughout the industry. That’s exactly what we did with our Aftermarket Distribution Center in Hebron, Kentucky. Logistically located at the heart of North America’s vast trucking network, our Hebron facility seamlessly meets the expanding needs of more than 5,000 customers by providing convenient, rapid access to the complete WABCO aftermarket product offering.
With a $3 million investment, the state-of-the-art facility features new dock space, equipment, pallet locations and office space, as well as the latest warehouse management technologies. To keep things running like a well-oiled machine, the Hebron workforce has been doubled in 2020. But the really impressive number comes in the form of shipping capacity, which has been increased by more than 300 percent!
We Appreciate Your Interest!
Thanks for checking out the inaugural issue of the WABCO News Brake. We hope you enjoyed reading all about the new and exciting things that are happening in the world of WABCO. You can always learn more by visiting us at www.wabco-na.com. Be sure to look for our next issue in a few months. Until then, we wish you the best of luck. Take care and we’ll see you down the road!
