{"id":13826,"date":"2021-06-29T17:27:03","date_gmt":"2021-06-29T15:27:03","guid":{"rendered":"https:\/\/wabco-solutioncentre.com\/?p=13826"},"modified":"2021-07-20T16:37:57","modified_gmt":"2021-07-20T14:37:57","slug":"zarzadzanie-grupami-zainteresowanymi","status":"publish","type":"post","link":"https:\/\/wabco-solutioncentre.com\/pl\/zarzadzanie-grupami-zainteresowanymi\/","title":{"rendered":"Zarz\u0105dzanie grupami zainteresowanymi"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<h2 class=\"vc_wabco_h2\">Zarz\u0105dzanie potrzebami grup zainteresowanych \u2013 czy to klient\u00f3w, czy zarz\u0105du \u2013 stanowi istot\u0119 pracy menad\u017cer\u00f3w floty. Poznaj przydatne porady WABCO dotycz\u0105ce zarz\u0105dzania flot\u0105 samochodow\u0105.<\/h2>\n            <div class=\"divider-wrap\" data-alignment=\"default\">\n            <div style=\"margin-top: 12.5px; width: 20%px; height: 4px; margin-bottom: 12.5px;\" data-width=\"20%\" data-animate=\"\" data-animation-delay=\"\" data-color=\"accent-color\" class=\"divider-small-border\"><\/div>\n            <\/div>\n            <div class=\"divider-wrap\" data-alignment=\"default\">\n            <div style=\"height: 40px;\" class=\"divider\"><\/div>\n            <\/div>[vc_column_text]\n<p>Meeting the needs of your stakeholders, managing their expectations and ensuring they are fully informed at all times is one of the main roles of any fleet manager. Stakeholders can be both internal and external, but all help to support the business, whether it\u2019s through shaping key strategic decisions or investing in products and services. Some of the key stakeholders you may work with will include:<\/p>\n[\/vc_column_text]<div class=\"plusbullets\"><ul>\n<li>Board of directors<\/li>\n<li>Shareholders<\/li>\n<li>Senior managers<\/li>\n<li>Suppliers<\/li>\n<li>Drivers<\/li>\n<li>Customers<\/li>\n<li>Software and other technology suppliers<\/li>\n<\/ul>\n<\/div>[vc_column_text]\n<p>Keeping all these interested parties satisfied and working smoothly together is an often-overlooked part of a fleet manager\u2019s role and one that requires a number of different skills to get right.<\/p>\n[\/vc_column_text]\n            <div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 20px;\" class=\"divider\"><\/div><\/div>\n            <div class=\"divider-wrap\" data-alignment=\"center\"><div style=\"margin-top: 12.5px; width: 20%px; height: 4px; margin-bottom: 12.5px;\" data-width=\"20%\" data-animate=\"\" data-animation-delay=\"\" data-color=\"accent-color\" class=\"divider-small-border\"><\/div><\/div><p class=\"vc_wabco_quotation\">Satisfying all your stakeholders may sound like a difficult task, but there are plenty of solutions you can put in place to ensure you manage their expectations and needs in the right way.<\/p>\n            <div class=\"divider-wrap\" data-alignment=\"center\"><div style=\"margin-top: 12.5px; width: 20%px; height: 4px; margin-bottom: 12.5px;\" data-width=\"20%\" data-animate=\"\" data-animation-delay=\"\" data-color=\"accent-color\" class=\"divider-small-border\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 40px;\" class=\"divider\"><\/div><\/div><h2 class=\"vc_wabco_h2_sub\">Jak zrozumie\u0107 grupy zainteresowane<\/h2>[vc_column_text]\n<p>The first step in managing the needs of stakeholders is to understand who they are, what they do and how they impact your responsibilities and the performance of your fleet. The second is to know their needs and requirements and the third is to manage them effectively, through communication, delivering on promises and keeping everyone as happy as possible.<\/p>\n[\/vc_column_text][vc_column_text]\n<p>Your performance as a fleet manager can influence things like:<\/p>\n[\/vc_column_text]<div class=\"plusbullets\"><ul>\n<li>Costs and expenses<\/li>\n<li>Environmental impact<\/li>\n<li>Company performance<\/li>\n<\/ul>\n<\/div>[vc_column_text]\n<p>Your job is to understand how you can positively impact stakeholders in these areas \u2013 by learning what they want from you. Certain stakeholders, like your drivers, will want to be treated fairly and compensated for the work they do, while others will want to see a return on their investment. Defining who needs what and how you can impact this plays a big part in effectively managing stakeholders and addressing their needs.<\/p>\n[\/vc_column_text][image_with_animation image_url=&#8221;12593&#8243; animation=&#8221;Fade In From Bottom&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;none&#8221; max_width_mobile=&#8221;default&#8221;]<h2 class=\"vc_wabco_h2_sub\">Jak lepiej zarz\u0105dza\u0107 grupami zainteresowanymi w ramach floty samochodowej<\/h2>[vc_column_text]\n<p>Satisfying all your stakeholders may sound like a difficult task, but there are plenty of solutions you can put in place to ensure you manage their expectations and needs in the right way. This can be through installing technology, improving lines of communication or making key decisions that influence performance in a way that matters to them.<\/p>\n[\/vc_column_text][vc_column_text]\n<h4>1. Increase fleet efficiency<\/h4>\n[\/vc_column_text][vc_column_text]\n<p>Running your fleet smoothly gives you the best possible start. It shows you\u2019re in control of things and has an immediate, measurable impact on costs and profit for all stakeholders. Getting deliveries out securely and on time will satisfy your customers too. If they are satisfied, then your shareholders and directors will be.<\/p>\n[\/vc_column_text][vc_column_text]Oprogramowanie do zarz\u0105dzania flot\u0105 samochodow\u0105 w rodzaju\u00a0<b><a target=\"_blank\" href=\"https:\/\/www.wabco-customercentre.com\/solutioncentre\/s\/article\/TX-CONNECT\" rel=\"noopener\">TX-CONNECT<\/a><\/b>pomaga zwi\u0119kszy\u0107 efektywno\u015b\u0107, podaj\u0105c na bie\u017c\u0105co informacje dotycz\u0105ce ci\u0105gnik\u00f3w, naczep i kierowc\u00f3w. Dane archiwalne na temat parku pojazd\u00f3w mo\u017cna analizowa\u0107 pod k\u0105tem nieefektywno\u015bci i wprowadzi\u0107 ulepszenia przy okazji kolejnych dostaw. Z kolei oprogramowanie\u00a0<b><a target=\"_blank\" href=\"https:\/\/www.wabco-customercentre.com\/solutioncentre\/s\/article\/TX-DIAGNOSTIX\" rel=\"noopener\">TX-DIAGNOSTIX<\/a><\/b>\u00a0monitoruj\u0105ce stan pojazd\u00f3w pomaga skr\u00f3ci\u0107 kosztowne nieplanowane postoje oraz planowa\u0107 regularne prace serwisowe i naprawy.[\/vc_column_text][vc_column_text]\n<h4>2. Create greater transparency<\/h4>\n[\/vc_column_text][vc_column_text]\n<p>It\u2019s important to show transparency in your work. Connectivity and digitisation enables you to gather information directly from trucks, trailers and drivers to produce reports for senior stakeholders. It also gives you the ability to analyse large amounts of data and make big decisions that are impactful and reasoned.<\/p>\n[\/vc_column_text][vc_column_text]TX-DASHBOARDS to system u\u0142atwiaj\u0105cy monitorowanie danych dotycz\u0105cych floty samochod\u00f3w, tworzenie raport\u00f3w na temat czterech obszar\u00f3w istotnych dla grup zainteresowanych:[\/vc_column_text]<div class=\"plusbullets\"><ul>\n<li>Customer service<\/li>\n<li>Driver performance<\/li>\n<li>Fuel consumption<\/li>\n<li>Vehicle efficiency<\/li>\n<\/ul>\n<\/div>[vc_column_text]\n<p>Having all this data improves the transparency of your work, helping you to keep stakeholders fully informed about how well your fleet is performing.<\/p>\n[\/vc_column_text][image_with_animation image_url=&#8221;12602&#8243; animation=&#8221;Fade In From Bottom&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;none&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text]\n<h4>3. Satisfy customers<\/h4>\n[\/vc_column_text][vc_column_text]\n<p>The bedrock of any successful business is a loyal and content customer base. Intelligent fleet software can help you gain insights into the factors that affect customer satisfaction levels.<\/p>\n[\/vc_column_text][vc_column_text]\n<p>For example, if deliveries are late, is this an issue with the route, the vehicle or the driver? Use fleet insights to help you determine the cause of this and correct it to ensure a happy customer. Likewise, are you experiencing instances of cargo theft? Try installing security solutions that can increase the safety of any cargo or trucks on your site.<\/p>\n[\/vc_column_text][vc_column_text]\n<h4>4. Offer training<\/h4>\n[\/vc_column_text][vc_column_text]\n<p>Well-trained staff are not only happier in their jobs, they\u2019re better representatives for their company. Investing in them can help them deliver a better service, satisfying stakeholders like your customers as well as employees.<\/p>\n[\/vc_column_text][vc_column_text]\n<p>You can use data tools to identify training needs \u2013 perhaps around customer service or driving in a safe and fuel-efficient manner \u2013 and then enroll them in HCV driver training. Showing your team that you value them and delivering training, such as that from the WABCO Academy, is a huge step forward for stakeholder management.<\/p>\n[\/vc_column_text][vc_column_text]\n<p>Drivers are your most important assets, so strong stakeholder management of them is vital &#8211; especially during times of driver scarcity, when finding replacements can be incredibly hard.<\/p>\n[\/vc_column_text][vc_column_text]\n<h4>5. Become better connected<\/h4>\n[\/vc_column_text][vc_column_text]\n<p>Ensuring your fleet is connected has several benefits. It can:<\/p>\n[\/vc_column_text][vc_column_text]\n<ul>\n<li>Make day-to-day management of your trucks simpler<\/li>\n<li>Save your business vast amounts of money<\/li>\n<li>Be the difference between retaining or losing customers<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text]\n<p>Not only does this satisfy the needs of your superiors, who will want to see a strong performance across all three of these areas, but it also shows you have your finger on the pulse of the latest developments in the industry. By searching for a competitive edge, you\u2019re staying ahead of the curve \u2013 a key factor for attracting new clients.<\/p>\n[\/vc_column_text]\n            <div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 20px;\" class=\"divider\"><\/div><\/div>\n            <div class=\"divider-wrap\" data-alignment=\"center\"><div style=\"margin-top: 12.5px; width: 20%px; height: 4px; margin-bottom: 12.5px;\" data-width=\"20%\" data-animate=\"\" data-animation-delay=\"\" data-color=\"accent-color\" class=\"divider-small-border\"><\/div><\/div><p class=\"vc_wabco_quotation\">Dbaj\u0105c o zadowolenie wewn\u0119trznych i zewn\u0119trznych grup zainteresowanych, mo\u017cna wspiera\u0107 si\u0119 oprogramowaniem do zarz\u0105dzania flot\u0105 samochodow\u0105 wykorzystuj\u0105cym \u0142\u0105czno\u015b\u0107.<\/p>\n            <div class=\"divider-wrap\" data-alignment=\"center\"><div style=\"margin-top: 12.5px; width: 20%px; height: 4px; margin-bottom: 12.5px;\" data-width=\"20%\" data-animate=\"\" data-animation-delay=\"\" data-color=\"accent-color\" class=\"divider-small-border\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 40px;\" class=\"divider\"><\/div><\/div><h2 class=\"vc_wabco_h2_sub\">The importance of communication<\/h2>[vc_column_text]\n<p>At the centre of this web of stakeholders is you. Communication is essential to managing their needs \u2013 not only to keep everyone invested and engaged, but to pass on the information and updates that stakeholders demand. It means amongst other talking to drivers and seeing what they need in terms of training and help \u2013 and giving them performance feedback from issues you have identified.<\/p>\n[\/vc_column_text][vc_column_text]Tu te\u017c przyda si\u0119 Inteligentne oprogramowanie w rodzaju\u00a0<a target=\"_blank\" href=\"https:\/\/www.wabco-customercentre.com\/solutioncentre\/s\/article\/TX-SOCIAL\" rel=\"noopener\"><b>TX-SOCIAL<\/b><\/a>,\u00a0kt\u00f3re dostarcza statystyk na temat odczyt\u00f3w z tachograf\u00f3w, a tak\u017ce raport\u00f3w o wydatkach. Dzi\u0119ki nim \u0142atwiej jest odkry\u0107 obszary i problemy wymagaj\u0105ce zmian i interweniowa\u0107 z zachowaniem zgodno\u015bci z przepisami i godziwego wynagrodzenia kierowc\u00f3w.[\/vc_column_text][vc_column_text]\n<p>Crucially, it means keeping a channel open to customers to inform them of potential delays or missed deliveries. It also means informing stakeholders of any new strategies you are putting in place.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; 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