{"id":8608,"date":"2021-05-12T11:58:23","date_gmt":"2021-05-12T09:58:23","guid":{"rendered":"https:\/\/wabco-solutioncentre.com\/?p=8608"},"modified":"2021-11-05T11:56:42","modified_gmt":"2021-11-05T10:56:42","slug":"video-demonstrates-zfs-problem-solving-methodology","status":"publish","type":"post","link":"https:\/\/wabco-solutioncentre.com\/en_US\/video-demonstrates-zfs-problem-solving-methodology\/","title":{"rendered":"Video Demonstrates ZF’s Problem Solving Methodology"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”]

A Quarterly Look at the World of WABCO<\/h2>\n
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Customer Experience<\/h2>[vc_column_text]\n

Customer Experience<\/h2>\n[\/vc_column_text][vc_column_text]\n

+ \u00a0\u00a0Video Demonstrates ZF CVCS’s Problem Solving Methodology As “Your Partner in Uptime”<\/h3>\n[\/vc_column_text][image_with_animation image_url=”10300″ animation=”Fade In” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_column_text]\n

Our commitment to maximize vehicle uptime was put to the test when ZF promptly responded to customer feedback about a potential air dryer performance issue occurring during extraordinarily cold weather conditions. Getting customers safely back on the road was the top priority at the onset, and the issue was addressed in a systemic manner by bringing key ZF CVCS employees together to expedite a customer-focused solution. This included members of several teams including the Customer Care Center, Field Service, Engineering, Quality and the Claims Investigation Center.<\/p>\n[\/vc_column_text][vc_column_text]\n

Working in collaboration, the teams reviewed the relevant call center data and investigated one of the failed air dryer devices. In short order, the teams detected that water was getting past a turbo cutoff valve and a freezing issue was occurring. While Engineering performed an in-depth analysis to correct the problem and changed\u00a0the production process to eliminate issues with future air dryers, they also educated the Customer Care Center on how to appropriately diagnose and address the problem in the meantime\u2014by implementing a fix to replace the problematic air dryer with a different variant.<\/p>\n[\/vc_column_text][vc_column_text]\n

This customer success story is a prime example of ZF CVCS’s commitment to quality and serving as their customers’ Partner in Uptime.<\/p>\n[\/vc_column_text]\n\t\t\t

\n\t\t\tView The Must-See Video \u00bb<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t[vc_column_text]\n

+ \u00a0\u00a0Take Our Quarterly Customer Satisfaction Survey\u2014And Help Us Improve Our Customer Experience<\/h3>\n[\/vc_column_text][vc_column_text]\n

How likely is it that you would recommend WABCO? What is the single most important reason for your choice? These are a couple of questions on the Quarterly Customer Satisfaction Survey we invite you to take. When you complete the survey, which will take less than a minute, you\u2019ll help us track customer satisfaction, follow market trends and improve the services we provide you.<\/p>\n[\/vc_column_text][vc_column_text]\n

Check your inbox\u2014the Customer Satisfaction Survey eBlast will arrive quarterly!<\/b><\/p>\n[\/vc_column_text]\n\t\t\t

\n\t\t\tContinue Reading The WABCO News Brake \u00bb<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We Appreciate Your Interest!<\/h2>[vc_column_text]\n

Thanks for checking out the latest issue of the\u00a0WABCO News Brake.<\/p>\n[\/vc_column_text][vc_column_text]\n

We hope you enjoyed reading all about the new and exciting things that are happening in the world of WABCO. You can always learn more by visiting us at wabco-na.com<\/a>. Be sure to look for our next issue in just a few months. Until then, we wish you all the best. Take care and we’ll see you down the road!<\/p>\n[\/vc_column_text]\n\t\t\t

\n\t\t\tVisit Our Website \u00bb<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t[\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self”…<\/p>\n","protected":false},"author":2,"featured_media":27178,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[319],"tags":[],"class_list":["post-8608","post","type-post","status-publish","format-standard","has-post-thumbnail","category-us-performance-uptime"],"acf":[],"yoast_head":"\nVideo Demonstrates ZF's Problem Solving Methodology - 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