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A Quarterly Look at the World of WABCO<\/h2>\n
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CUSTOMER EXPERIENCE<\/h2>[vc_column_text]\n

+ \u00a0\u00a0Field Service Team Plays Key Role in Providing Fleets with Exceptional Customer Support<\/h3>\n[\/vc_column_text][image_with_animation image_url=”22488″ animation=”Fade In” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_column_text]To become a leading supplier of braking control systems, it takes more than just a portfolio of top-quality products. From ZF\u2019s perspective, that\u2019s only part of the picture. Equally important is customer service. And one of the reasons why ZF\u2019s customer experience is considered valuable is because of the excellence of service provided by our Field Service Team.<\/p>\n

Tasked with providing a wide range of services including training, problem solving and diagnostic support, to name a few, the team is directed by Chuck Brodie, Field Service Team Leader.<\/p>\n

\u201cWhile my team is responsible for a number of service-oriented activities, our primary mission is to support our promise to serve as our fleet customers\u2019 partner in uptime,\u201d explained Brodie. \u201cFor example, if a truck goes to a dealer for service and the technicians are having difficulty diagnosing the problem, or if there\u2019s an issue that might need to be addressed by engineering, the WABCO Customer Care Center (a North America-dedicated call center) will notify my team and we\u2019ll become involved. In many cases, we can solve the issue within my department.\u201d<\/p>\n

The team Brodie refers to is a seven-person crew that\u2019s strategically located to serve customers throughout North America. Collectively, the team has over 100 years of industry experience. But even more notable is the fact that each member carries a commercial driver\u2019s license (CDL), which enables them to conduct product demonstrations, provide field training and diagnose vehicle issues.<\/p>\n

\u201cThis is a major advantage across the industry,\u201d said Brodie. \u201cLet\u2019s say we\u2019re addressing a driver\u2019s concern about a specific system or technology. In addition to having the driver explain the issue, we can actually experience it. This helps us expedite a solution and minimize the vehicle\u2019s downtime.\u201d<\/p>\n

A real-world example of the Field Service Team in action involved an inoperative traction control unit on a customer vehicle. After placing a data logger on the truck and analyzing the information, the team was able to identify a communication issue on one of the vehicle manufacturer\u2019s components. Upon presenting their findings to the manufacturer and pinpointing the specific problem, the manufacturer promptly issued a software modification for their component to correct the issue.<\/p>\n

By getting straight to the issue and quickly diagnosing the problem, the ZF Field Service Team streamlined the solution and put the customer\u2019s vehicle back where it belongs\u2014on the road.[\/vc_column_text]

We Appreciate Your Interest!<\/h2>[vc_column_text]Thanks for checking out the latest issue of The WABCO News Brake<\/em>.[\/vc_column_text][vc_column_text]We hope you enjoyed reading all about the new and exciting things that are happening in the world of WABCO. You can always learn more by visiting us at wabco-na.com<\/a>. Be sure to look for our next issue in just a few months. Until then, we wish you all the best. Take care and we\u2019ll see you down the road![\/vc_column_text]\n\t\t\t
\n\t\t\tVisit Our Website \u00bb<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t[\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

To become a leading supplier of braking control systems, it takes more than just a portfolio of top-quality products. From ZF\u2019s perspective, that\u2019s only part of the picture. Equally important is customer service. 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