Frequently Asked Questions - Customer Center US

E-Commerce Pilot – Frequently Asked Questions (FAQs)

On the Homepage or any other Customer Center page, click Login in the portal header menu.
Next, enter your email address as the Login ID and the Password you set up during the account activation.

Use this link to reset your password

Enter a WABCO Part Number and the quantity you would like to order. You can add multiple items to the form.

If you have multiple parts you’d like to order, you can also use a CSV or Excel file to upload a list of part numbers using the Bulk Order Upload. First, choose the appropriate file, and then click Upload.

Enter the part number or product name in the search bar or use the category menu to find what you are looking for.
Once you find what you’re looking for, on the product detail page, you will see all of the product information and as logged in user, you can also select to add these items to your cart by clicking Add to Cart.
Once you’ve Added to Cart, to continue with the purchase, click on the Shopping Bag icon.

In the cart screen, you can choose the quantities you need for a Rush or a Standard delivery. Once done with the changes, you need to select “Update Cart” to get current price/dates refreshed from our warehouse system.
- NOTES:
  - There is a limitation for Rush Quantities since orders require appropriate stock level in the WABCO warehouse. The maximum quantity available for a Rush Order is displayed as “Rush Stock.”
  - Another limitation for Rush Orders is the weight (total) – only up to 60 lbs. can be shipped via Rush Order type.
Rush Orders are taken until 3pm Eastern Time daily. For Rush Orders, you can choose a preferred shipping condition – Delivery Type impacts the timing and freight cost.

Once you are done with changes in in Shopping Cart, please click Proceed to Checkout. This button appears when all updates are done by the system.

You can change the shipping address by selecting Edit for an existing address (changes apply only for current order – the next time the default address is again the same as before) or selecting from existing addresses via the Address Book.
Once you are done setting up the shipping address and your Purchase Order number appears as a final step, you click Complete Order.
- NOTE: Your Purchase Order Number is a mandatory field

After the order is placed in the Customer Center, a Confirmation Information screen will appear, providing your Order Number and any additional comments
Once the order enters the WABCO system, you will receive an Order Confirmation email.

Once logged, on top of the page click Order Center. In Order Center, scroll down to the Order History section. By default, the system shows orders placed in the last 14 days.